About us | Contact | Testimonials | Terms & conditions | Visa information

Terms & conditions

In the following terms & conditions, “H&T”, “we”, “our” and “us” refers to Hungary and Thirsty Tours. The words “you” and “your” refers to the person, company or travel agent making the booking and “group” refers to you and all the people travelling with you. The word "hotel" refers to any accommodation used by you i.e. hotel, hostel, apartments. It is assumed that you are the main contact for the group and that all correspondence will take place between you and us.

When making a booking with us, you must send us details of your group numbers, dates and activities and pay the required deposit. Your contract with us shall not come into existence until we issue you with our confirmation e-mail or invoice that confirms the receipt of your deposit.

By making a booking with us, it is assumed that acceptance of these terms & conditions is understood. As the person making the booking, it is your responsibility for making all parties in your group aware of these conditions.

A deposit of 25% of the total cost of the booking is required. Reservations cannot be confirmed until receipt of this deposit. If the deposit is not paid in time it may not be possible to proceed with your selected itinerary. Once we have confirmed the booking to you and we have either received full payment or payment of a deposit, confirmation of reservation will be forwarded to you. We accept payment by cheque or bank transfer. Payment can only be made by the individual or company making the booking, or someone nominated as group leader. Separate payments cannot be accepted.

Some hotels require a refundable damage deposit per person. This must be paid in cash on arrival in either GBP or EUR. You will be informed of the amount when making the booking.

We require the outstanding balance 42 days before the date of travel . We accept payment by cheque or bank transfer. The final payment can only be made in one lump sum, separate payments cannot be accepted. Failure to pay the final amount within 28 days of date of travel may result in the tour being cancelled with no refund of your deposit.

You may decide to book additional activities for inclusion in your itinerary. In some cases, these can be paid for in cash on arrival in Hungary. In this case, we require the entire amount to be given to our representative on the day of arrival. This payment must be in one currency only (either Hungarian forint or sterling). Separate payments cannot be accepted. For certain activities, a refundable cash deposit will be required.

We will quote the price for your selected itinerary at the time you make your reservation. Package prices quoted are based on a minimum group number, with one transfer from airport to the hotel and one transfer from the hotel to airport. Smaller groups, and groups requiring extra transfers, will be subject to a surcharge, based on the group number. The price of your package can only be guaranteed if full payment is made before there is any major currency fluctuation. We reserve the right however to lower or raise our prices at any time before the booking is accepted.

If, after our confirmation has been issued, you wish to alter your itinerary arrangements in any way we will do our best to help providing that we receive written notification from the person who made the booking no less than 28 days before the original departure date. Please note that if the number of persons in a booking changes, the coach travel and any other costs may be recalculated on the basis of the amended party size.

You may cancel your booking at any time. Written notification from the person who made the booking must be received by us. Cancellation of booking is subject to charges as detailed below.
Less than 7 days from date of travel (DOT) = 100%
Between 28 and 7 days from DOT = 50%
More than 28 days from DOT = 25%

We may be planning your itinerary arrangements many months in advance, and although it is very unlikely, it may sometimes be necessary for us to make amendments to your booking. We reserve the right to change any supplier at any moment, where we believe levels of service or value are not being upheld, or for any other reason. Whilst we accept no responsibility for a host team cancelling their fixture, in the unlikely event of this occurring, we will do everything possible to find suitable alternative opposition. Although we will always try to advise you of these minor changes before you depart, we face no obligation to do so.

Force majeure: Compensation will not be payable if we are forced to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, adverse weather conditions or other circumstances relating to force majeure.

Our activity suppliers reserve the right to refuse service to anyone under the influence of alcohol or drugs, deemed incapable of taking part in the activity or acting in an unruly manner – no refund will be given in this case. Our guides have the right to refuse clients from boarding transport provided for activities if the client is too drunk and/or being unruly. No refund will be given in this case.

Accommodation suppliers reserve the right to evict you from your rooms for unruly behaviour, damage of property, harassment of employees or other third parties. No refund will be given. Accommodation suppliers also reserve the right to involve the local authorities in these cases. Neither we or the hotel are responsible for finding you new accommodation.

Sexual, verbal or physical harassment of our local representatives (guides) will not be tolerated. Our guides reserve the right to leave a group at any given time in the event that they feel threatened or harassed. No refund will be given in this case.

By booking with us you undertake to behave in an orderly manner and not to disrupt the enjoyment of third parties on holiday with you, nor to do anything to bring our reputation into disrepute, for example causing danger, damages to property and failure to compensate our suppliers for any damages. If you breach this clause, your contract with us will be terminated with immediate effect and we will have no further contractual obligation to you. We will be entitled to recover from the offending party and/or the person who signed the booking form, compensation for any damage caused.

We accept no responsibility for the acts and/or omissions of our employees, agents and suppliers. In all cases, you must first seek compensation from the primary supplier (Hotel or Activity provider). Our liability in all cases shall be limited to a maximum of the price of your itinerary arrangements. We accept no liability for injury caused through sporting or other activities. We accept no liability for any accident that occurs while any of your group is under the influence of drink or drugs. In some cases persons in your group may have to sign disclaimer forms before commencing certain activities.

If you, or any member of you party, suffer death, illness, or injury whilst overseas arising out of an activity which does not form part of your package itinerary arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance to help you in resolving any claim which you may have against a third party, provided we are advised of the incident within 30 days of its occurrence.

Contact us

© Hungary and Thirsty Tours